The Proximo Group prides itself on being a company you can trust and one that delivers on the promises made to our customers. At the start of 2019, Proximo unveiled its HEART Values, ensuring our customers and our people are at the heart of everything we do. Since then, our people have all played a continued and ongoing part in delivering exceptional customer service. To ensure we do everything with Honesty, Excellence, Accountability, Respect, and Teamwork in mind, we have taken our customer service and online presence to the next level.

We are now delighted to share with you the great news that we have become a member of The Institute of Customer Service (ICS). This is the professional body for customer service, helping organisations improve their customer experience and business performance. It has a membership body of over 450 organisational and 4,000 individual memberships, creating opportunities for the Proximo Group to benefit from access to research, training, accreditation networking and knowledge sharing platforms.

Membership of the Institute of Customer Service not only provides us with the opportunity to develop our people, but it is for our customers too. It is a great benchmark in proving that we are passionate about looking after our customers and delivering excellent customer service throughout our business, demonstrating why we are the leading specialists in our field of expertise.

Some of the key benefits included in our membership include:-

To challenge and position ourselves amongst other ICS members and gain recognition through external benchmarking surveys for our customers and our people. In turn, allowing us to grow our customer and people propositions by showcasing our Net Promotor Score and Customer satisfaction scores against our competitors.

To be part of a knowledge-sharing forum with other customer-centric companies, where we are kept up to date with any major developments and changes within the customer service industry.

Great opportunities for us to develop and benefit from webinars and training courses offered by the ICS.

The biggest benefit we believe, is providing the Proximo Group with the opportunity to gain the Customer Accreditation award, and recognising our teams, for all the hard work we invest in our people and customers.

The Institute of Customer Services aims to create a world where excellent customer service is demanded, delivered, and seen to make a positive impact on all members’ organisational performance.