Proximo Group, the UK’s leading provider of specialist replacement vehicles to fleet and insurance providers, has been recognised for its best-in-class recruitment and retention strategy at the Northern Contact Centre Awards.

The award recognises the contact centre that best attracts, selects, and retains talent.  Proximo impressed the judges with its progressive and people-first approach, which has resulted in the Group achieving industry-leading attrition rates.  The team was praised for its dedication to creating a culture of respect, providing open communication, and striving for continuous improvement. 

Internal Communication and Engagement Lead, Craig Hiorns said: “At Proximo, the cornerstone of attracting talent is having a friendly, diverse and inclusive workplace. We retain people by providing opportunities for personal and professional growth.

               “We encourage employee feedback at every opportunity and are unafraid to be challenged.  ‘Wellbeing Hour’ is one of our most impactful initiatives implemented – it enables employees to take an hour from their working day to enjoy a wellbeing activity of their choice,” continued Craig.

Additional benefits provided by Proximo include an enhanced approach to flexible working, a company rewards programme and a community partnership with Chester Zoo.

Group HR & Customer Experience Director, Mary Murphy said: “By embedding our values and implementing a comprehensive onboarding process along with enhanced company benefits, we have built a culture that values and appreciates all our people. This award reflects the dedication and hard work of all our colleagues.

               “We’ve responded to a challenging recruitment market by improving our employee proposition and putting our employee’s engagement and happiness at the heart of our strategy – Proximo truly is a great place to work,” continued Mary.

One of the lead judges of the Awards and Operations Director, Red Contact Centres, Craig Watts, said: “As judges, we wanted to see examples of exceptional candidate and employee experience. Proximo creatively highlighted many impressive initiatives and showed a commitment to continuous improvement and the determination to be an employer of choice.”