The Proximo Group is proud to announce we have won the Outstanding Customer Journey Award Modern Insurance Magazine UK Customer Service Excellence Awards. This prestigious award celebrates customer service success in the insurance and broker markets.

With 2020 bringing to the fore the true weight and value of the customer experience, price is no longer the main driver when purchasing a service within the insurance sector. Customers are more engaged in understanding how a business represents itself and technology has seen astronomical integration with quality communication still remaining at the heart of all transformations.

The Proximo Group stood out to the judges against our competitors for the exceptional customer care we provide throughout the entire customer journey, along with our customer-centric mindset that has been evidenced across the business.  We have demonstrated added value for our customers and responded rapidly to customers’ needs and expectations.  

The reason this has all been possible; Our People. The hard work and commitment they have given, the customer service that they have delivered, and the number of customers they have kept moving during very challenging times all played a part in getting us here and this is a big win for us all at the Proximo Group.

We are thrilled to be in a position where the specialist vehicle hire and excellent customer service we are offering is deemed industry-leading by an independent panel of judges, from companies such as Trustpilot, Call Centre Management Association, BIBA and the Chartered Insurance Institute and we couldn’t be prouder of our people at the Proximo Group for this fantastic recognition, that we believe is truly deserved. We can’t wait to celebrate and recognise the huge strides and leaps our amazing industry has made to embrace customer service.

Well done to all members of the Proximo Group for their ongoing efforts and truly putting our customers at the HEART of everything that we do