Proximo, the UK’s leading specialist vehicle provider, is proud to announce its recent ServiceMark accreditation from The Institute of Customer Service. This prestigious award underlines Proximo’s strong commitment to delivering unmatched customer service and continuous improvement, driven by the dedication and passion of its people. 

ServiceMark is a national standard that recognises an organisation’s long-term commitment to high customer service standards. Proximo, has achieved the accreditation after three years of hard work and progress. 

“Achieving ServiceMark accreditation reinforces our culture of commitment to delivering excellent customer service, ensuring that every moment that matters to our people and customers demonstrates our unwavering pursuit of quality,” says Tim Newbery, Managing Director at Proximo. 

During the accreditation process, Proximo surveyed its Motability customers and the employees who interact with them directly. It also participated in a two-day assessment with an independent assessor, who praised the following areas: 

Customer Service: A Core Responsibility for All 

Employees recognise customer service as integral to their roles, guided by senior leaders who set high standards and act as role models ensuring alignment in providing outstanding customer experiences. 

Commitment to Quality and Continuous Improvement 

Proximo’s commitment to quality shines through in its monthly quality assurance reviews for all customer advisors. These reviews prioritise support, training, and coaching. Team leaders and employees celebrate successes and identify areas for improvement.

A Culture of Pride and Care 

Genuine care for customers is evident, as employees consistently go above and beyond to assist, even in challenging situations. Warm discussions with customers reflect a deep appreciation for the impact of their actions. 

“We are proud of our dedicated team. Looking ahead, we plan on harnessing new technologies and innovative practices to further enhance the customer experience. We are committed to investing in our people and processes to ensure that Proximo remains a leader in delivering exceptional service,” adds Mary Murphy, Group HR & Customer Experience Director.