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Reasons to Outsource Incident Management

We live in a world where there is more choice than ever before. For businesses looking to compete on an even playing field with established corporations, including those that want a better than evens chance of success, innovation and technology are helping in big ways.

One way many companies are looking to hold their own in a competitive landscape is through outsourcing. It’s where a third party is brought on board to handle significant parts of the company’s operational needs. That might include IT or it could involve processes like marketing

Nowhere is outsourcing more important than in the area of incident management for insurance companies. Getting leverage in the market can be challenging at the best of times but building a relationship with a reliable company that can deliver outstanding incident management is often what makes the difference between success and failure.

It’s More Cost Effective

The key here is that it enables insurance businesses to operate on a more cost-effective basis. They don’t have to spend large amounts of capital to bring their own incident response team into the mix. They don’t have to pay for offices and the infrastructure that is needed to run a reliable claims handling and response process. Cutting back overheads in this way is important not just for smaller insurance companies but for larger ones too.

You Get Consistent Results

The key here, of course, is picking the right partner to handle your incident management. Ideally, you want a company that has a wide network of services such as accident response teams on their books. You’ll need a third-party incident management company that has a proven track record and which can actually deliver on your requirements across the UK not just in specific locations. Get all these factors right and you should expect consistent results for your customers.

Many companies nowadays will guarantee a set response rate and you should certainly expect staff to be well trained and fit for the job at hand.

It Allows Your Business to Expand

Gaining a strong foothold in the market is the most challenging thing business face. The motor insurance industry is highly competitive. While outsourced incident response is not a particularly new idea, the latest technology and lowering costs have made it much more viable to growing insurance businesses. It means that, rather than spending money on staff, infrastructure and premises, companies can devote more time to developing growing their portfolio and customer base.

At Proximo, we deliver a range of outsource insurance services for our clients across the UK. That includes FNOL or First Notice of Loss using our nationwide incident response services which operate 24 hours a day, 7 days a week. That means making sure your customers get the support they need straight away while carefully controlling those important third party costs. This coupled with our legal services offering means that we are able to provide our clients with an enviable service.

We do this with a network of over 140 car and light commercial repairers who have been properly vetted and are audited regularly. Combine this with our cutting edge claims handling technology and you have the perfect party for outsource incident management. Contact us today to find out more.

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